Shipping policy

1. Delivery Timelines

  • Processing Time: Orders take 1–2 business days to process and verify before being handed over to the courier.

  • Transit Time: Once dispatched with Aramex, delivery typically takes 8–11 business days to arrive at your designated address.

  • Please note: "Business days" exclude weekends and public holidays.

2. Courier Delays (Limitation of Liability)

While we make every effort to ensure your 5in1 Superscrub arrives within the 8–11 business day window, delivery schedules are ultimately managed by Aramex.

  • We are not liable for extended waiting periods or delivery delays caused by factors outside our direct control. This includes, but is not limited to: severe weather conditions, national or regional strikes, high-volume carrier backlogs (such as Black Friday or festive seasons), or incorrect address details provided at checkout.

  • Once a tracking number is issued, tracking the parcel becomes the recipient's responsibility.

3. Damaged or Broken Items Upon Arrival

Your package is insured through the courier network during transit. If your 5in1 Superscrub or its packaging arrives visibly damaged, you must report it immediately to protect your right to a replacement.

To lodge a damage claim:

  1. Inspect on delivery: Do not accept or sign for a package from Aramex if it is severely torn, crushed, or opened.

  2. Take photos: If you open the box and find the device physically damaged, take clear digital photographs of the outer box, the shipping label, and the damaged item.

  3. Notify us within 24 hours: You must email our support team at [Your Support Email Here] within 24 hours of the delivery time stamped by Aramex.

⚠️ Important Note: If transit damage is not reported to us with photographic evidence within 24 hours of delivery, we cannot successfully file a claim with Aramex, and we reserve the right to reject any replacement or refund requests.

4. Undeliverable Parcels

If Aramex is unable to deliver the package after multiple attempts due to the customer being unavailable, or if an incorrect delivery address/contact number was provided, the parcel will be returned to our warehouse. In these instances:

  • The customer will be held responsible for any additional shipping fees required to re-route or re-send the product